Frequently Asked Questions

Shambijoux.com is an Online Shop. We do not have a traditional brick and mortar store but we do have a home studio open for walk-in by appointment. 

Located in residential area. Address is;
Shambijoux Studio,
Pangsapuri Putra Indah,
Jalan PP 16, Taman Pinggiran,
43300 Seri Kembangan,
Selangor.

Waze: https://waze.com/ul/hw282cxyk0

Unit no will be provided when you setup an appointment.

Self-pickup option is available, read more details in Shipping Section.

We are also available on Shopee MY and Shopee Singapore.

For general inquiries, we can be reached at hello@shambijoux.com.

For customer support, we can be reached at help@shambijoux.com and include your order number or username.

Our wholesale program is temporarily closed.

We offer bulk purchasing pricing for Craft Supplies items, Faux Leather and Designer Fabrics. Please register your business account at our Wholesale site.

Not necessary. For faster processing, we encourage customers to register an account.  Creating an account allows us to save your shopping basket and repeat orders. But you can still place an order using Guest Checkout.

If you have an account with us, you can earn points every time you shop. Spend them on purchases, vouchers, and more on Shambijoux!

Read more about Shambijoux Rewards Program.

Click here to register by filling in your details and following the instructions. You can also use your social account for easy registration.

If you’ve forgotten your password, just click the “Lost your password?” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to help@shambijoux.com and we will assist you promptly.

You can check your order status at Order Tracking.

To track your order please enter your Order ID and the email you used during checkout. This Order ID was given to you on your receipt and in the confirmation email you should have received.

Please email us at help@shambijoux.com and we will be happy to let you know the status of your order should you have any questions or concerns.

We are more than happy to help you. You may contact us via live chat, email us at help@shambijoux.com with your order number, or WhatsApp. Our number is +6017-6086147. We will assist you promptly.

You will need to contact us as soon as possible so that we won’t process your order. Unfortunately, we are not able to cancel selected items. If you wish to proceed with cancellation, we can only cancel the whole order.

We are only able to cancel your order if the status is Pending Payment, On-Hold or Processing (not valid for digital products).

You can also cancel your order by tapping on “Cancel” in My Orders page.

Kindly note that all refunds for cancellation will be in store credit.

If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please find ‘Returns’ section below.

In most cases, orders are automatically canceled after 24 hours if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly email us at help@shambijoux.com and we’ll check accordingly.

Please note that uncollected orders will also be cancelled and refunded after 30 days.

Kindly note that all refunds will be in store credit ONLY.

Unfortunately not at the moment. Do visit our community of Modern Sewist (Sewing Artists) at Modern Sewists Malaysia.

Please note this term if you are seeking for custom order;

• Made-to-order — Final product is not sewn until the customer has actually ordered it.
• Custom Order — Items can be customized as desired, made according to a customer’s specifications but based on stated guidelines.

We offer discounts based on quantity purchased, limited to certain items only. It will be clearly stated in the product page. Discounts will be automatically applied at checkout.

You can either pay by:

1. Manual bank/ATM transfer to CIMB
2. Online banking (FPX) through SenangPay & BillPlz gateway
3. Credit & Debit Card (Visa & Mastercard) through SenangPay gateway
4. PayPal
5. Instalment using myIOU »read more details
6. eWallet via SenangPay gateway
   • ShopeePay
   • TouchNGo
   • Boost
   • GrabPay
7. Store Credit
8. Shambijoux Points
9. eGift Cards.

All our payment gateways capture payments in Malaysian Ringgit (MYR/RM).

If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 

If you are using a SHAMBIJOUX issued eGift card, the funds will be removed from your balance at the time your order is placed.

We accept the following payment methods: 

1. Credit Card via SenangPay (only for card with 3DS)
2. Credit Card using PayPal
3. Paypal

The checkout will be in Malaysian Ringgit (MYR) and will be converted to your own currency after payment.

If you continue to receive an error message, please contact us by email or chat for help.

(More Details)

For first time online purchase or non -3DS enrolled cardholder, please call issuing bank or check on card issuing bank website to request to process online purchase or enroll for 3D-secure (3DS).

All eGift Card and Store Credit coupons code can be used similarly to other coupons: On the Cart and the Checkout page.

You may enter the eGift Card code or Store Credit code at the designated box provided at the Cart and Checkout page. Click Apply Coupon.

Promo codes and coupons may be entered at the Cart or Checkout Page. Simply type or paste your code in the box provided, and then click APPLY COUPON.

Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale page items. Promo codes do not apply to egift cards.

We offer *free domestic shipping on orders over RM199 shipping to West Malaysia and RM249 shipping to East Malaysia**.
*Not valid for big & bulky, leather in roll, group buy and clearance item.
**Weight limits of 2kg are applied to free domestic shipping within East Malaysia.

Domestic and International shipping rates are based on weight, and a quote is available within the shopping cart.

International shipping rates do not include import fees, customs or duty charges. We have no control over these charges and they are the sole responsibility of the person placing the order.

Read more on Shipping Rates and Information.

Packing and preparation will take about 1 to 3 working days*. This does not include weekends or holidays (Selangor).

We’ll send out your tracking number by email and/or SMS as soon as your order is packed.

*Days To Ship

If you haven’t yet received a tracking number (via email and/or SMS), that means we’re working on processing your order.

We’ll send out your tracking number by email and/or SMS as soon as your order is packed.

You may or may not received a tracking number via SMS in this form;

RM0 EP: Your order from SHAMBIJOUX is ready & trackable in 48hrs. Tracking #: <trackingno> Track: <link-to-track>

Tracking information can take up to 48 hours to become available, especially for customers in rural or regional areas.

The safety of your package during delivery is not within our control. To ensure its safe arrival, we highly recommend purchasing insurance coverage, particularly for packages with a value greater than RM200.

Basic Coverage provides protection up to RM200 or the value of your package, whichever is lower. For added security, consider upgrading to EasyCover/InsurePlus for coverage up to RM10,000 or the value of your package, whichever is lower.

In the event that your package is missing or not delivered, we will assist you in filing a claim with the courier company within 2 days of receiving a delivered status.

Please reach out to us for more information.

Kindly ensure that the address given is valid and that there will be someone to receive the parcel up at time of delivery.

In case of returned item due to unsuccessful delivery, please note that we will be attempting another delivery only after the second postage fee is paid.

Undelivered and unclaimed items will only be kept for a month at our store. After 30 calendar days have passed, we will refund the order in form of store credit (minus postage fee and 10% re-stocking fee).

Kindly note that all refunds will be in store credit ONLY.

You will need to contact us as soon as possible so that we won’t process your order. We are only able to change your delivery address if the status is Processing.

You may email us at help@shambijoux.com with your order number. We will assist you promptly.

We are only able to combine your order if the status is Processing.

Please place a new order and choose Shipping Option: Combine Order. Please include your Previous Order No.

This may incur additional charges, postage fee is based on total weight of your package and destination.

We do not offer same day delivery.

You will need to contact us and provide us your order number. We will issue an invoice to you. Postage fee is based on total weight of your package and destination.

You may email us at help@shambijoux.com and we will assist you promptly.

Yes! Self-pickup option is available at;

Shambijoux Studio,
Pangsapuri Putra Indah,
Jalan PP 16, Taman Pinggiran,
43300 Seri Kembangan,
Selangor. 

(Unit No will be provided in the Order Confirmation email)

Waze: https://waze.com/ul/hw282cxyk0

Please note that uncollected orders will be cancelled and refunded after 30 days.

Order can be made online for faster processing. Please opt for Self-Pickup as your shipping method. You will receive an e-mail when your order is ready for pickup.

We will be in touch by email and/or WhatsApp as soon as your order is ready to be collected from your nominated pickup location.

Please note for self-collect option, strictly:

1. Self-collect at the designated address/agent only; no alternative venues available
2. Self-collect time for Seri Kembangan Area is on weekends only, Saturday & Sunday between 10AM to 6PM
3. Self-collect must be completed within 30 days from order date. Uncollected orders will be cancelled and refunded in store credit.

If you don’t collect your order before the final date for collection, we’ll refund the order total (minus 10% re-stocking fee) in form of store credit and we will send you an email to confirm that the order has been cancelled and refunded.

Kindly note that all refunds will be in store credit ONLY.

If for any reason you are not thrilled with your purchase you are welcome to return your item to us and we will send a refund for the cost of the item less a 10% re-stocking fee upon its return. We ask that this is done within 7 days of receiving your order.

The restocking fee is necessary to cover the cost of the return: processing your order, shipping your order, receiving and processing your return, adding return to inventory.

Kindly note that all refunds will be in store credit.

Only items that are unworn, unaltered, unwashed and in its original packaging with label still attached can be returned.

Items applicable for returns are;

• ready stock fabric
• ribbon
• pre-cut
• kit
• thread
• sewing notions
• ready made

Items NOT APPLICABLE for refund are;

• cut-to-order
• made to order
• custom order
• pre-order
• group buy
• PDF pattern
• Workshop / Class / Video access

All sales on digital products and workshop tickets are final.

For returns, customers are advised to notify us first at help@shambijoux.com by quoting the order number and product details.

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

You can return any applicable item to us within 7 days of receiving your order (just make sure your items are in the original condition and label/tags still attached). Please repack your items in the original packaging and ensure it is secured.

1. Please fill up this form to return your items (QuickReturn).
2. Repack and attached the original air waybill to the returned parcel. If the original air waybill has been damaged, you may reprint a new one.
3. Drop off the returned parcel at the selected Pgeon Points.
4. You will be receiving an SMS notification upon parcel arrival.
5. We will check parcel/item condition if it is elligible for refund.
6. We will send a refund in the form of store credit. The amount returned is the value for the cost of the goods (minus any discount, points or coupons) and less a 10% re-stocking fee.

You may email us at help@shambijoux.com for further information and we will assist you with the return process.

Unfortunately shipping costs are borne by the customer and we are not liable until item reaches us.

For most items, minimum cut length is 1/4 (0.25) yard and increment in 1/4 (0.25) yard.

Some items have a different minimum order quantity and increments. This will be clearly defined on the product page.

1 yard (yd) is equal to 0.9144 meter (m).
 
To convert yards to meters, multiply the yard value by 0.9144 or divide by 1.0936133.
 
1 YARD = 0.9144 METER
1 YARD = 36 INCH
1 METER = 39 INCH
1 INCH = 2.54 CM

A fat quarter of fabric is a one-fourth yard cut that usually measures 18″ x 22″. To create a fat quarter, cut a half-yard of fabric, 18″ ​along the fabric’s lengthwise grain, then cut that piece in half at its midpoint as illustrated.

Please refer to this image for details.

A fat eighth measure 9″ x 22″, rather than the typical one-eighth yard cut of 4.5″ x 42″.

A fat eighth is cut crosswise from a fat quarter piece of fabric (18″×22″), cut in half to make a 9″×22″ “fat” 1⁄8 yard piece.

Please refer to this image for details.

Machine wash warm, normal cycle. Use only non-chlorine bleach.
Tumble dry medium. Use warm iron. Fabrics are not intended for children’s sleepwear.

For Knits that contain 95% PREMIUM Cotton & 5% Spandex.

Machine wash warm or cold, normal cycle. Use only non-chlorine bleach.
Tumble dry low. Iron without stretching. Fabrics are not intended for children’s sleepwear.

Machine wash warm, normal cycle. Use only non-chlorine bleach.
Tumble dry low. Use warm iron. Fabrics are not intended for children’s sleepwear.

Machine wash, delicate cycle. Use Cold water & mild detergent.
Line dry. Iron low. No steam. Fabrics are not intended for children’s sleepwear.

Machine wash warm, normal cycle. Use only non-chlorine bleach.
Tumble dry low. Use warm iron. Fabrics are not intended for children’s sleepwear.

Most of our Designer Ribbons are polyester and washable. Some are cotton or cotton blends and are also washable.

Nylon And Polyester Webbing

Nylon and polyester webbing can be cleaned by hand using mild soap and water. Gently scrub the webbing with a soft brush or cloth, and then rinse thoroughly with clean water. Avoid using harsh chemicals or bleach, as they can damage the material.

After cleaning, allow the webbing to air dry completely before using or storing. Avoid using high heat or direct sunlight to dry the webbing, as this can cause it to deteriorate over time.

Do not iron.

Cotton Webbing

Cotton webbing can be hand washed or machine washed using cold or lukewarm water. Use a mild detergent and a gentle cycle for machine washing. Avoid using hot water, as it may cause cotton webbing to shrink.

If necessary, iron the cotton webbing on low heat. Be cautious not to use high heat, as it may scorch or weaken the fabric.

Pre-wash if using for sewing projects. If you plan to use cotton webbing in sewing projects, consider pre-washing the webbing before incorporating it into your project. This will help prevent any shrinkage that might occur after washing the finished item.

Use a soft, damp cloth or sponge with mild soap and water. Gently wipe the surface to remove dirt or stains. Avoid using harsh chemicals, solvents, or abrasive cleaners, as they can damage the material.

Before applying any cleaner or conditioner, always spot test it on a small, inconspicuous area of the faux leather to ensure it doesn’t cause any adverse effects.

If the faux leather gets wet, gently pat it dry with a clean cloth and allow it to air dry naturally. Avoid using heat or a hairdryer to speed up the drying process, as it may cause the material to crack or warp.

Store PVC or PU leather items in a cool, dry place. Avoid folding or creasing the material for extended periods to prevent permanent creases or damage.

Do not iron.