Frequently Asked Questions

Frequently Asked QuestionsView more

Read the Frequently Asked Questions

Registration

Do I need to register?
Yes 🙂 For faster processing, we encourage customers to register an account.  Creating an account allows us to save your shopping basket and repeat orders. But you can still place an order using Guest Checkout.
How do I register for an account?
Don't have an account yet? They're spiffy. Creating an account allows us to save your shopping basket and lets you check out. Without one, if you leave the site you will lose your basket! To create an account, click My Account and fill in your email address and preferred password.

Making an Order

Types of order
  • Wholesale — We offer wholesale pricing for Art & Craft Supplies items and Designer Fabrics.
  • * Made-to-order — Final product is not sewn until the customer has actually ordered it.
  • * Custom Order — Items can be customized as desired, made according to a customer's specifications but based on our guidelines.
  • Bundled Order — Special discount when buying in bulk 🙂
  • * Advance Order — Items will be delivered when it's ready. Delivery date is stated in description.
  • Pre-Order — Only for Designer Fabric. Waiting time is 14 to 18 days from the closing date.
* require a 50% non-refundable deposit at the time of ordering with the balance due before the goods are shipped

Shipping and Handling

What are the delivery charges for online orders?
All orders are charged based on combined weight. Delivery charges are automatically calculated during checkout. Please click the Calculate Shipping, choose your delivery address and click Update Totals for details. FAQ - calculate shipping cost
What are the shipping guidelines?
Orders will be delivered via Pos Malaysia's Postal Services, Pos Ekspres, PosLaju or via Air Parcel.
  • Ready stock items - Packed and delivered within 2 working days after payment is received
  • Advance Order, Pre-Order, Made-to-order and custom orders - Delivery time is stated in product description
We ships every Saturday to Tuesday, and Thursday. Orders placed on Friday will be shipped out the following Saturday (except the first Saturday of every month, items will be shipped on Sunday). We provide deliveries to Malaysia and International deliveries to Indonesia, Brunei and Singapore (except for fabric). Pos Malaysia Berhad assumes all liability for your package once the Dispatch Confirmation is emailed to you. Claims for lost parcels will have to be made with Pos Malaysia Berhad, and we will provide you with assistance.
What is the cost for shipping within Malaysia?
Delivery is based on weight and it is automatically calculated during checkout. Tracking numbers are emailed for all orders once shipped. We charge RM1 for handling fee.
What are the international shipping costs and methods?
We ship to Indonesia, Brunei and Singapore. Custom duties and import charges, which vary from country to country, are borne by the customer. We suggest that you contact your local customs office before you order. All international orders are shipped using either Malaysian Parcel via Air or PosLaju. Both services will require signature upon delivery. Tracking numbers will be provided for both services by email once shipped. All orders are charged based on combined weight, as follows:
Country Parcel via Air Poslaju (Express Shipping)
First 1000 gm Next 500 gm Estimated Delivery Days (working days) First 500 gm Next500 gm Estimated Delivery Days (working days)
Brunei RM37 RM3.00 4 - 6 RM56 RM7.50 2 - 3
Indonesia RM47 RM5.80 4 - 7 RM58 RM7.50 2 - 3
Singapore RM37 RM3.00 4 - 6 RM52 RM6.25 2 - 3

Returns

What is your return policy?
Due to the nature of made-to-order and custom order items (which are unique and limited), we will not entertain returns and replacements. All special and custom orders require a 50% non-refundable deposit at the time of ordering with the balance due before the goods are shipped. We DOES NOT accept returns for this order. We will only accept replacements if only we sent you a wrong item and subject to quality check. 10% processing fee for ready stock items returned.
 

Payment

Which payment methods are accepted?
  • Bank Transfer to CIMB or Maybank (Preferred choice for Malaysian Residents)
  • PayPal (Preferred choice for international customers)
  • Credit Card Payment also available via PayPal
Account details will be given in the Order Confirmation email. Full payments must be made within 24 hours. Orders will be automatically canceled if payment is not made within given time. Proof of payment must be provided and sent to sales@shambijoux.com. For more info on secure online payment with PayPal, please go to www.paypal.com

Contact us

How to reach you?
Or fill this form below if you have any questions about an order or for information about our products.