Frequently Asked Questions

If you don’t find an answer here, please feel free to send an email to us at help@shambijoux.com, and we will return your message shortly.

Do I need to register to shop?

Not necessary. For faster processing, we encourage customers to register an account.  Creating an account allows us to save your shopping basket and repeat orders. But you can still place an order using Guest Checkout.

How do I register for an account?

Click here to register by filling in your details and following the instructions. You can also use your social account for easy registration.

What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the “Lost your password?” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to help@shambijoux.com and we will assist you promptly.

How do I place an order?
All you need to do now is browse! You can search for something specific by using the search bar. If you’re looking for a particular type of item, you can browse by category located along the top of the page. 
 
Our latest items are located under the JUST IN! category link and you can filter your search by colour, material, pattern, brand, supplier and dimension.
 
Once you have found the item you want, click on the ADD TO CART (or PRE-ORDER) button.
 
You can either continue browsing or review the items in your cart by clicking on VIEW CART. 
 
If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out. 
How can I find out the status of my order?

You can check your order status at Order Tracking.

To track your order please enter your Order ID and the email you used during checkout. This Order ID was given to you on your receipt and in the confirmation email you should have received.

Please email us at help@shambijoux.com and we will be happy to let you know the status of your order should you have any questions or concerns.

What do I do if there's a problem with my order?

We are more than happy to help you. You may contact us via live chat, email us at help@shambijoux.com with your order number, or WhatsApp. Our number is +6017-6086147. We will assist you promptly.

Can I cancel my order?

You will need to contact us as soon as possible so that we won’t process your order. Unfortunately, we are not able to cancel selected items. If you wish to proceed with cancellation, we can only cancel the whole order.

We are only able to cancel your order if the status is Pending Payment, On-Hold or Processing (not valid for digital products).

You can also cancel your order by tapping on “Cancel” in My Orders page.

Kindly note that all refunds for cancellation will be in store credit.

If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please find ‘Returns’ section below.

Why was my order canceled?

In most cases, orders are automatically canceled after 24 hours if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly email us at help@shambijoux.com and we’ll check accordingly.

Do you accept custom order?

Unfortunately not at the moment. Do visit our community of Modern Sewist (Sewing Artists) at Modern Sewists Malaysia.

Please note this term if you are seeking for custom order;

  • Made-to-order — Final product is not sewn until the customer has actually ordered it.
  • Custom Order — Items can be customized as desired, made according to a customer’s specifications but based on stated guidelines.
Do you accept wholesale order?

We offer bulk purchasing pricing for Craft Supplies items, Leather and Designer Fabrics. Please register your business account at our Wholesale site.

What payment methods do you accept?

You can either pay by:

  1. Manual bank/ATM transfer to CIMB, Maybank, RHB or Hong Leong.
  2. Online banking (FPX) thorough SenangPay & BillPlz gateway.
  3. Credit & Debit Card (Visa & Mastercard) thorough SenangPay gateway.
  4. PayPal through BillPlz gateway.
  5. eGift Cards.

All our payment gateways capture payments in Malaysian Ringgit (MYR/RM).

If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 

If you are using a SHAMBIJOUX issued egift card, the funds will be removed from your balance at the time your order is placed.

How do I pay using eGift Card or Store Credit?

All eGift Card and Store Credit coupons code can be used similarly to other coupons: On the Cart and the Checkout page.

You may enter the eGift Card code or Store Credit code at the designated box provided at the Cart and Checkout page. Click Apply Coupon.

How do I use a promo code or coupon?

Promo codes and coupons may be entered at the Cart or Checkout Page. Simply type or paste your code in the box provided, and then click APPLY COUPON.

Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale page items. Promo codes do not apply to egift cards.

What if I need to modify my order?

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What if I need to change my shipping address?

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Can I get same day delivery?

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What is your returns policy?

If for any reason you are not thrilled with your purchase you are welcome to return your item to us and we will send a refund for the cost of the item less a 10% re-stocking fee upon its return. We ask that this is done within 7 days of receiving your order.

The restocking fee is necessary to cover the cost of the return: processing your order, shipping your order, receiving and processing your return, adding return to inventory.

Kindly note that all refunds will be in store credit.

Only items that are unworn, unaltered, unwashed and in its original packaging with label still attached can be returned.

Items applicable for refund are;

  • ready stock fabric
  • ribbon
  • precut
  • thread
  • sewing notions
  • ready made

Items NOT APPLICABLE for refund are;

  • cut-to-order
  • made to order
  • custom order
  • pre-order
  • group buy
  • PDF pattern
  • Workshop / Class / Video access

All sales on digital products and workshop tickets are final.

For returns, customers are advised to notify us first at help@shambijoux.com by quoting the order number and product details.

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

How do I return something to you?

You can return any applicable item to us within 7 days of receiving your order (just make sure your items are in the original condition and label/tags still attached). Please repack your items in the original packaging and ensure it is secured.

You may email us at help@shambijoux.com for further information and we will assist you with the return process.

Will you refund me my delivery charge?

Unfortunately shipping costs are borne by the customer and we are not liable until item reaches us.

Still have a question?

Please contact us for more information.

Get in touch