🚨Last chance to pre-order Graywork • Prince Charming Deja Vu by Tula Pink now open for pre-order
🚨Last chance to pre-order Graywork • Prince Charming Deja Vu by Tula Pink now open for pre-order
If you don’t find an answer here, please feel free to send an email to us at [email protected], and we will return your message shortly.
Shambijoux.com is an Online Shop. We do not have a traditional brick-and-mortar store, but a self-pickup option is available. Read more details in the Shipping Section.
We are also available on Shopee MY and Shopee Singapore.
For general inquiries, we can be reached at [email protected].
For customer support, we can be reached at [email protected] and include your order number or username.
Our wholesale program is temporarily closed.
We offer bulk purchasing pricing for Craft Supplies items, Faux Leather and Designer Fabrics. Please register your business account at our Wholesale site.
Not necessary. For faster processing, we encourage customers to register an account. Creating an account allows us to save your shopping basket and repeat orders. But you can still place an order using Guest Checkout.
If you have an account with us, you can earn points every time you shop. Spend them on purchases, vouchers, and more on Shambijoux!
Read more about Shambijoux Rewards Program.
Click here to register by filling in your details and following the instructions. You can also use your social account for easy registration.
If you’ve forgotten your password, just click “Lost your password?” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to [email protected], and we will assist you promptly.
All you need to do now is browse! You can search for something specific by using the search bar. If you’re looking for a particular type of item, you can browse by category located along the top of the page.
Our latest items are located under the JUST IN! category link, and you can filter your search by colour, material, pattern, brand, supplier and dimension.
Once you have found the item you want, click on the ADD TO CART (or PRE-ORDER) button.
You can either continue browsing or review the items in your cart by clicking on VIEW CART.
If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.
You can check your order status at Order Tracking.
To track your order, please enter your Order ID and the email you used during checkout. This Order ID was given to you on your receipt and in the confirmation email you should have received.
Please email us at [email protected], and we will be happy to let you know the status of your order should you have any questions or concerns.
We are more than happy to help you. You may contact us via live chat, email us at [email protected] with your order number, or via WhatsApp. Our number is +6017-6086147. We will assist you promptly.
You will need to contact us as soon as possible so that we won’t process your order. Unfortunately, we are not able to cancel selected items. If you wish to proceed with cancellation, we can only cancel the whole order.
We are only able to cancel your order if the status is Pending Payment, On-Hold or Processing (not valid for digital products).
You can also cancel your order by tapping on “Cancel” in My Orders page.
Kindly note that all refunds for cancellation will be in store credit.
If it’s too late to cancel your order, we will need to ask you to return the items, and you will be reimbursed in the form of store credit. Please find the ‘Returns’ section below.
In most cases, orders are automatically cancelled after 24 hours if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly email us at [email protected], and we’ll check accordingly.
Please note that uncollected orders will also be cancelled and refunded after 14 days.
Kindly note that all refunds will be in store credit ONLY.
Unfortunately, not at the moment. Do visit our community of Modern Sewists (Sewing Artists) at Modern Sewists Malaysia.
Please note this term if you are seeking a custom order;
* Made-to-order — Final product is not sewn until the customer has actually ordered it.
* Custom Order — Items can be customised as desired, made according to a customer’s specifications, but based on stated guidelines.
We offer discounts based on quantity purchased, limited to certain items only. It will be clearly stated on the product page. Discounts will be automatically applied at checkout.
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